Location: Pleasanton, TX
Job Type: Full-Time
Compensation: $5,000–$8,000 per month (performance-based)
Ford of Pleasanton is seeking an experienced Automotive Service Advisor to join our growing service department. We're looking for a proven professional who understands dealership service operations, excels at building customer relationships, and knows how to drive service sales while delivering an exceptional customer experience.
Our new, multi-million-dollar facility features 52 climate-controlled service bays, providing the environment, resources, and growth opportunities experienced Service Advisors need to succeed.
If you're an established Service Advisor looking for a dealership that invests in its people, facilities, and long-term success, we want to hear from you!
Manage the customer service experience from vehicle write-up through final delivery.
Accurately document customer concerns and prepare repair orders.
Review technician recommendations and effectively present maintenance and repair services.
Prepare estimates, explain repair costs, and obtain customer authorization.
Maintain proactive communication with customers regarding vehicle status, repair progress, and completion times.
Coordinate with technicians, parts personnel, and service management to ensure timely repairs.
Maximize service sales opportunities while maintaining customer trust and satisfaction.
Consistently meet dealership performance objectives, including customer satisfaction, effective labor rate, hours per repair order, and sales production.
Minimum 2 years of automotive dealership Service Advisor experience required.
Demonstrated success in service sales, customer retention, and customer satisfaction.
Strong knowledge of automotive maintenance, repair procedures, and dealership service operations.
Proven ability to present and sell recommended services professionally and confidently.
Experience managing multiple repair orders in a fast-paced service department.
Strong communication, organizational, and problem-solving skills.
Proficiency with dealership management systems and digital customer communication tools.
Valid driver's license and acceptable driving record.
Preferred Qualifications:
Ford dealership Service Advisor experience.
Familiarity with Ford warranty procedures and manufacturer maintenance schedules.
Experience with Dealertrack DMS and Xtime.
$8,000–$10,000 monthly earning potential, based on performance.
Medical, dental, and vision insurance.
401(k) with company match.
Paid vacation.
Employee discounts on vehicles, parts, and service.
Career advancement opportunities within El Toro Auto Group.
Modern, climate-controlled service facility.
Supportive leadership and a team-oriented work environment.
Ford of Pleasanton is part of the family-owned El Toro Auto Group, an organization committed to automotive excellence, employee development, and delivering exceptional customer experiences.
Our continued growth and investment in a state-of-the-art service facility demonstrate our commitment to providing our associates with the tools and opportunities to succeed.
We're looking for experienced professionals who take ownership of their performance, value customer relationships, and want to build a long-term career with a growing organization.
Are you an experienced Service Advisor ready for your next opportunity?
We're actively interviewing qualified candidates and encourage experienced dealership Service Advisors to apply today.
Join Ford of Pleasanton and take the next step in your automotive career!