Fredericksburg, TX | Full-Time
Fredericksburg Chevrolet GMC is looking for a motivated, customer-focused Service Advisor to join our growing service team. If you’re the type of person who can build trust quickly, communicate clearly, and keep work flowing smoothly between customers and technicians — this could be a great fit.
We’re not looking for someone to “just write tickets.” We’re looking for a professional who takes pride in delivering a great service experience and helping customers feel confident every step of the way.
As a Service Advisor, you are the face of the service department. You’ll manage customer relationships, create accurate repair orders, and ensure customers receive clear updates and strong communication.
Key Responsibilities:
Greet customers in the service drive and build rapport quickly
Listen to concerns, ask the right questions, and document concerns clearly
Write repair orders and recommend maintenance based on mileage, condition, and manufacturer guidelines
Provide transparent estimates, timelines, and repair updates
Maintain strong follow-up communication (phone/text/email)
Upsell ethically by educating customers on safety and preventative maintenance
Ensure high CSI/customer satisfaction performance through professionalism and consistency
We want someone who can handle a fast-paced environment while still giving every customer top-tier service.
Qualifications:
Service Advisor experience preferred (dealership experience a plus)
Ability to multitask and stay organized under pressure
Basic mechanical understanding is strongly preferred
Professional appearance and positive attitude
We’re proud of our culture and our community. We believe in taking care of both customers and employees, and we’re committed to building long-term careers — not short-term jobs.
Benefits Include:
Competitive pay plan (draw + commission/bonuses)
Health, dental, and vision insurance
Paid vacation and holidays
401(k) retirement plan
Employee discounts (service & vehicle purchase programs)
A stable, professional environment with leadership support
Career growth opportunities
✅ Friendly, confident, and service-minded
✅ Comfortable working with customers all day
✅ Fast, accurate, and organized
✅ Trust-builder who can explain repairs without pressure tactics
If you're ready to join a dealership where your work matters and your effort is recognized, we’d love to meet you.
Apply now to become an Automotive Service Advisor at Fredericksburg Chevrolet GMC.