Customer Service & Appointment Coordinator (Service BDC) - Ford of Boerne

Job Title: Service BDC Representative
Location: Ford of Boerne – Boerne, TX
Department: Service Department
Reports To: Service Manager / BDC Manager
Job Type: Full-Time

Drive Customer Satisfaction with Every Call

At Ford of Boerne, we're looking for a friendly, organized, and customer-focused Service BDC Representative to join our high-performing service team. If you thrive in a fast-paced, people-first environment and enjoy connecting with customers by phone, this is the perfect opportunity to build a rewarding career with a dealership that values integrity, growth, and exceptional service.

🔧 What You’ll Be Doing:

• Promptly and professionally answer inbound service calls

• Make outbound calls to confirm appointments, follow up on missed visits, and notify customers of upcoming maintenance needs

• Schedule service appointments using dealership tools and software

• Coordinate with Service Advisors and Technicians to ensure smooth appointment flow

• Accurately update and maintain customer information in the CRM system

• Assist in resolving customer concerns or direct them to the appropriate team member

• Support service campaigns by reaching out to customers for recalls or special promotions

• Consistently meet and exceed individual performance and call volume goals

✅ What You Bring to the Team:

• Previous customer service or call center experience preferred; automotive BDC experience is a plus

• Clear, confident verbal and written communication skills

• Ability to multitask, stay organized, and manage time efficiently

• Friendly, positive attitude with a strong team spirit

• Experience with dealership CRM/scheduling tools (e.g., Xtime, CDK, Reynolds & Reynolds) is helpful but not required—we’ll train the right person

• High school diploma or equivalent required

💰 What We Offer:

• Competitive hourly pay 

• Paid training and advancement opportunities

• Health, dental, and vision insurance

• 401(k) with company match

• Paid vacation and holidays

• A supportive, team-oriented work environment where your voice matters

🚗 Why Ford of Boerne?

We’re a locally owned dealership with a big heart and a commitment to providing exceptional service to our customers and community. We don’t just hire employees—we invest in careers. If you’re ready to be part of a fast-growing team that puts people first, this is your moment.

Apply today and help us raise the bar on customer service excellence.
Submit your resume and a brief cover letter—we can’t wait to meet you!